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Refund Policy

 

At First Source, we are committed to ensuring your satisfaction with our products and services. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.

1. Refunds Eligibility

Refunds will be considered under the following circumstances:

  • The item is unused, unopened, and in the same condition that you received it.
  • The item is returned within 7 days from the date of delivery.
  • Proof of purchase, such as an order confirmation or receipt, is provided.

2. Non-refundable Items

Certain items are exempt from refunds, including:

  • Items purchased on sale or through special promotions.
  • Gift cards.

3. Return Process

To request a refund, please follow these steps:

  • Contact our customer support team at info@firstsource.co.za or https://www.firstsource.co.za/contact/  within 5 days of receiving your item.
  • Once your request is approved, you will receive instructions on where and how to return the item.
  • Please ensure the item is securely packaged to avoid damage during return shipping. You are responsible for the shipping costs associated with the return, unless the product is defective or incorrect.

4. Refunds Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request. If approved, a refund will be processed, and the amount will automatically be applied to your original method of payment within 7-10 business days.

5. Late or Missing Refunds

If you have not received your refund within the stated period, please:

  • Check with your bank or credit card provider, as processing times may vary.
  • Contact our customer support team at [Insert Contact Email] for further assistance.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at https://www.firstsource.co.za/contact/ .

7. Shipping Costs

Unless the product is faulty or incorrectly supplied, the customer will be responsible for any return shipping costs. Shipping costs are non-refundable.

8. Contact Us

If you have any questions about our refund policy, please contact us:

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